FAQ

General FAQs
What training formats are available?
Do you have a train the trainer program?
What kind of instructor led classes do you offer?
How do I sign up technicians for online or instructor led classes?
Do these classes make my techs HP or Lexmark certified?
How can I get HP certified techs?
Who should I contact if I have an interest in onsite training?
Do I need a printer to take the online training?

Instructor led classes FAQ’s
Where are your training locations?
Do you have suggested hotels where I can stay while at training?
Do I need to bring tools?
Do I need service manuals?
What do I need to bring to class?
Are meals supplied at class?
What do I need to do to prepare before class?
What time does class start? When does it end?
How should my techs dress for class?
Do you have descriptions of the courses and their prices?
Where can I find the most recent training schedule?

Onsite Training FAQs
What are the minimum requirements for onsite training?
What if we don’t have the 5 – 6 student minimum requirement for training?

On-line FAQs
How does online training work?
What are the computer and internet requirements to take on-line training?
Do I need a printer to take the online training?
What tools do I need?
What if I don't have a printer--can I take the online training anyway?
How do I get a login to access the training courses?
What if multiple people from our company want to take the test to receive their certificates?
How does the test work?
What if I didn’t pass the test?
How long do I have to access the training?
What if I don’t complete the course within two weeks?
Can I schedule my start time for a future date should I know I’m busy right now?
Where can I find a listing of the courses you offer?
Where can I find pricing for the online courses?
How long are each of the courses?
 

General FAQs

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  • Scheduled instructor led classes at multiple locations around the country
  • On-line webinar based classes
  • On-site instructor led classes

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  • Not at this time

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  • Standard classes are designed for newer techs with less than 3 years experience in the field and IT specific roles
  • Advanced Level classes slated toward seasoned techs and with more than 3 years experience inf the field

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  • Contact Training Support at 800-886-6688

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  • No, Parts Now Training is third party training

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  • This is a two step process beginning with your company becoming HP authorized to resell product first. To become authorized, go to www.hp.com, click on the Resources link followed by Partners and Developers.
  • Once your company is able to resell product, you can then get your service techs trained on the HP secure website, or send them to HP school.



Instructor led classes FAQ’s

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  • Currently we have four training locations
        - Dallas, TX
        - Phoenix, AZ
        - Harrisburg, PA

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  • Yes, students will be sent a welcome email with the hotel and other info needed for training

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  • We will supply tools for the training, however you're welcome to bring your tools if you would like

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  • Yes, manuals can be downloaded from the Parts Now website once you have a login

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  • Yourself, ready to learn. We’ll supply the rest

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  • Access to soda, coffee and snacks vending machines while at training
  • Meals are on your own

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  • Some classes have online prerequisites, it's best if you can take the prerequisites a week or so before class so the information is fresh when you get to class
  • Other classes require a prior class such as taking a monochrome class before taking color. However, classes taken from other companies or OEMs often meet the requirements
  • Please see the Course Descriptions webpage for details

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  • Class begins at 8AM sharp
  • We take short breaks in the morning and afternoon
  • Typically, one hour lunch on your own
  • We normally go until 5PM, but may get out earlier or later depending upon the student’s speed of learning. Technically, we’re done when class is completed even if it means 6:30 PM. Students are here to learn, we’re here to teach.

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  • We request business casual attire

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  • Yes, on our website:
www.partsnow.com/training/course_description

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  •  www.partsnow.com/training/class



Onsite Training FAQs

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  • We request 5 – 6 students minimum to hold training at your facility
  • We would need to know if we need to supply the training printers or if you would

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  • We might be able to split up training and do two sets of smaller groups over a full week depending on the courses. Best to call the Parts Now! Director of Training to discuss
  • Option two is send your techs to our training locations or take the online courses

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  • You can contact your Training Support at 800-886-6688 to start the process or trainingsupport@partsnow.com
  • You can contact the Director of Training at Parts Now! who can write up a quote for you Steve Geishirt, 800-886-6688 ext. 1126, Sgeishirt@partsnow.com



On-line FAQs

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  • You choose a course, or courses, and sign up through Training Support
  • You would then receive an email confirmation with login & password along with other details to help you access the site
  • There is a test at the end in order to obtain a Parts Now! certificate of achievement
  • Managers can be copied on emails that contain test scores of your people if you would like
  • Certificates are in PDF format and sent to you with your grade when you pass

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See all requirements here

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  • We strongly recommend you have one of the printer models covered as there will be hands on labs in the training and a teardown section.

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  • Tools are also required for the maintenance kit and tear down portion. You should be able to do most all of the training on the printers using these tools:
        - #2 Phillips Screwdriver
        - #1 Phillips Screwdriver
        - Needle Nose Pliers
        - Push/Pull Spring Hook
        - Flash Light
        - ESD (Electrostatic Discharge) kit

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  • You can take the training without a printer but we strongly recommend taking the training with one of the models covered. The presentations have labs that students step through, including menus and teardown. If you absolutely can’t get a printer, taking the training without one is better than not doing the training at all.

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  • To obtain a login for the Parts Now! Online Training website, please contact Training Support at 800-886-6688 or trainingsupport@partsnow.com
  • Once signed up, and email confirmation will be sent to you with login and password and all the information you should need to take the training.

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  • Our sign up allows for one student to take the training and submit a test for their certificate of successful completion. Group rates are available. Contact Training Support at 800-886-6688 ext. 1127 for more information.

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  • A test is also offered along with the training. Students must have a 80% or better passing grade to receive a certificate of successful completion.
  • Student have up to three attempts to pass the exam. Students who fail all three tests must sign up for the class again.
  • If the student watches the training materials, they will pass the test. Its designed that way.

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  • Training is available for two weeks once the login is provided
  • If you take multiple courses, the next course doesn’t begin until the test for the first course is passed. Then your two week period begins again with the second course, and so on.

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  • You can extend the training with a $50 fee by contacting Kathy in Training Support at 800-886-6688 ext. 1127

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  • Yes

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  • We list them on our website:
www.partsnow.com/training/class

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  • We list them on our website:
http://portal.partsnow.com/training/course_description

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  • This is also listed on our website, along with pricing:
www.partsnow.com/training/course_description