Terms of use

Last updated: March 4, 2016

Welcome to PartsNow.com. PartsNow.com is an online interactive service operated by PHXCO LLC dba Parts Now! (“Parts Now”, “we”, “us” or “our”). These Terms of Use apply to this Website (however accessed and/or used, whether via personal computer, mobile device or otherwise (collectively, “Device”), as well as other interactive features or applications that are operated by us, that are available through our Website or that interact with our Website and post these Terms of Use (collectively, “Website”).

These Terms of Use, together with the Privacy Policy and Warranty/Return Policy posted on our Website, set forth the general rules and policies governing your use of our Website. We may update these Terms of Use from time to time. When we change the policy in a material way, a notice will be posted on our Website along with the updated Terms of Use. EACH TIME YOU ACCESS OUR WEBSITE, YOU ARE ACKNOWLEDGING AND ACCEPTING THESE TERMS OF USE. YOUR CONTINUED USE OF OUR WEBSITE AFTER CHANGES HAVE BEEN POSTED TO THESE TERMS OF USE WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGES. IF YOU DO NOT AGREE TO THESE TERMS OF USE, OR TO ANY CHANGES WE SUBSEQUENTLY MAKE, IMMEDIATELY STOP ACCESSING OUR WEBSITE. THE LEGAL AGREEMENTS SET OUT IN THESE TERMS OF USE BETWEEN YOU AND PARTS NOW GOVERN YOUR USE OF THE PRODUCTS AND SERVICES ON OUR WEBSITE.

Use Restrictions

If you use our Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You hereby agree to accept responsibility for all activities that occur under your account and password. Our Website may only be used for lawful purposes. Activities including, but not limited to, tampering with our Website, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on our Website are prohibited.

Users are prohibited from violating or attempting to violate the security of our Website including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) using the Website for unintended purposes or trying to change the operation of our Website; (c) attempting to probe, scan or test the vulnerability of a system or network or breach security or authentication measures for any reason; (d) attempting to interfere with service to any user, host or network, including without limitation via means of submitting a virus to our Website, overloading, “flooding,” “spamming,” “mailbombing” or “crashing;” (e) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting; or (f) forging communications on behalf of the Website (impersonating our Website) or to the Website (impersonating as a legitimate user). Sending unsolicited and unauthorized e-mail on behalf of Parts Now, including promotions and/or advertising of products or services, is expressly prohibited. Violations of system or network security may result in civil or criminal liability. You agree not to use any device, software or routine or data to interfere or attempt to interfere with the proper working of our Website or any activity being conducted on our Website. You agree, further, not to use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search our Website other than the search engine and search agents provided by Parts Now or generally publicly available browsers.

Requirements for Use of Website Services

Use of our Website and services require compatible devices and Internet access, may also require certain software (fees may apply) and periodic updates, and may be affected by the performance of the foregoing factors. High-speed Internet access is strongly recommended. You agree that these requirements, which may change from time to time, are your responsibility. Our Website and services are not part of any other product or offering, and no purchase or obtaining of any other product shall be construed to represent or guarantee you access to our Website or services.

Your Account

In order to access or use some features of our Website, you will have to become a registered user. As a registered user of our Website and services, you must establish an account (“Account”). You agree to provide accurate, current and complete information when you register with Parts Now, and you agree to update your Account information to keep it accurate, current and complete. You agree that Parts Now may store and use the Account information you provide for use in maintaining your Account. Parts Now reserves the right to suspend or terminate your Account if any information provided during your registration or thereafter proves to be inaccurate, not current or incomplete. You will be asked to create a password when you create your Account. You are responsible for safeguarding your password and the confidentiality and security of your Account information. You agree that you will not reveal your password to anyone else and you are solely responsible for all activities that occur on or through your Account, and you agree to immediately notify Parts Now of any security breach of your Account. Parts Now shall not be responsible for any losses arising out of the unauthorized use of your Account.

Organization/Corporate Users

Organization/Corporate users of our Website are responsible for their employees, directors, officers, and agents as users of our Website, and are specifically responsible and liable for any and all damages created thereby, and for notifying Parts Now of the termination of said user’s authorization to use our Website. Organization/Corporate users are also responsible and liable to pay for all goods and services purchased through use of our Website. If you purchase products through our Website and issue a purchase order, your purchase orders will be accepted by Parts Now for accounting convenience only. No terms or conditions contained in any purchase order shall amend these Terms of Use or the information you have submitted to Parts Now via your online order, or shall otherwise constitute an agreement between the parties.

Electronic Contracting

Your use of our Website includes the ability to enter into agreements electronically. YOU ACKNOWLEDGE THAT YOUR ELECTRONIC SUBMISSIONS CONSTITUTE YOUR AGREEMENT AND INTENT TO BE BOUND BY SUCH AGREEMENTS AND TO PAY FOR SUCH TRANSACTIONS. YOUR AGREEMENT AND INTENT TO BE BOUND BY ELECTRONIC SUBMISSIONS APPLIES TO ALL RECORDS RELATING TO ALL TRANSACTIONS YOU ENTER INTO ON THIS APP, INCLUDING ORDERS FOR PRODUCTS AND SERVICES, NOTICES OF CANCELLATION, POLICIES, CONTRACTS AND APPLICATIONS. In order to access and retain your electronic records and place orders for products and services through or Website, you may be required to have certain hardware and software, which are your sole responsibility.

Validating Your Order

After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment and shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order.

Paying for Your Order

The price of all products and services on our Website are in the form of U.S. Dollars unless expressly stated otherwise. You may pay for your orders with major credit cards issued in the United States of America or, if approved, through a terms account. Currently, we accept Visa®, MasterCard®, American Express®, and Discover®. Generally, credit cards are not charged until we ship the item(s) at which time you will be charged only for the goods we have actually shipped along with any appropriate taxes, fees, and the shipping charges for the entire order. However, we may pre-authorize your order amount with your credit card at the time you place the order, which may have an effect on your available credit line. Please contact your credit card issuer for more information. Fulfillment of all ecommerce orders purchased on account is contingent upon possession of a sufficient credit limit for that order with Parts Now.

Sales Tax Policy

Because Parts Now does business throughout the United States and collects and remits sales tax as required by applicable law, our Website also collects and remits sales tax as appropriate. If you have tax-exempt status, please send your state tax-exempt certification to PNTax@partsnow.com

Shipping; Warranty and Return Policy

All orders placed on our Website are subject to product availability and will be shipped according to our Website shipping preferences you selected at the time of order. In the rare event that your order never arrives, notification of lost items must be received within 30 days from receipt of the shipping confirmation e-mail and otherwise in compliance with our Warranty/Return Policy. All sales made through our Website are subject to Parts Now’s Warranty/Return Policy [INCLUDE LINK], including any and all disclaimers of warranties included therein and these Terms of Use.

Third Party Materials

Certain content, products, and services available via our Website may include materials from third parties. Parts Now may also provide links to third-party websites as a convenience to you. You agree that Parts Now is not responsible for examining or evaluating the content or accuracy materials or websites and Parts Now does not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. You agree that you will not use any third-party materials in a manner that would infringe or violate the rights of any other party and that Parts Now is not in any way responsible for any such use by you.

Disclaimer of Warranties

By using our Website, you expressly acknowledge agree that use of our Website is at your sole risk and that the entire risk as to satisfactory quality, performance, accuracy and effort is with you. To the maximum extent permitted by applicable law, our Website is provided on an “as is” and “as available” basis, with all faults and without warranty of any kind. Neither Parts Now nor ANY of OUR respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors warrant that use of our Website will be uninterrupted or error-free or will be corrected. Parts Now makes no representation that content provided on our Website is applicable to, or appropriate for use in locations outside of the United States. Parts Now specifically disclaims all warranties with respect to this Website, whether expressed or implied or statutory, including, but not limited to, warranties of title, merchantability, fitness for a particular purpose, and of noninfringement of third party rights. No oral or written information or advice given by Parts Now or its authorized representative shall create a warranty. Some states do not allow OR LIMIT the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you.

Limitation of Liability

Under no circumstances shall Parts Now, or any of our officers, directors, employees, agents, contractors or licensors, be liable for any direct, indirect, incidental, punitive, special or consequential damages that result from your use of, or inability to use, our Website or services, including, but not limited to, reliance by you on any information obtained from our Website that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of Parts Now has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through our Website. Some states do not allow or limit the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you or shall be limited to the maximum extent permitted by applicable law. In no event shall Parts Now’s total liability to you arising out of or in connection with these Terms of Use exceed the amounts you have paid to Parts Now, or Fifty Dollars ($50.00) if you have not made any payments to Parts Now for its products or services. The limitations of damages set forth above are fundamental elements of the basis of the bargain between Parts Now and you. The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.

Representations and Warranties of User

You represent, warrant and covenant: (a) that no materials of any kind submitted by you will (i) violate, plagiarize, or infringe upon the rights of any third party, including copyright, trademark, privacy or other personal or proprietary rights; or (ii) contain libelous or otherwise unlawful material; and (b) that you are at least 18 years old. Our Website is intended solely for individuals who are 13 years old or older. Any access to or use of our Website by anyone under the age of 13 is expressly prohibited.

Waiver and Indemnity

By accessing our Website and using our services, you agree to indemnify, defend and hold harmless Parts Now, and all of our officers, directors, owners, agents, information providers, affiliates, licensors and licensees (collectively, the “Indemnified Parties”) from and against any and all claims, liabilities, damages, losses, expenses and costs including, without limitation, reasonable attorneys’ fees, incurred by the Indemnified Parties in connection with any claim arising out of any breach by you (or any user of your account) of these Terms of Use or your representations, warranties and covenants included in these Terms of Use, your use of our Website or services, or any action taken by Parts Now as part of its investigation of a suspected breach or violation of these Terms of Use. This waiver and indemnity provision applies to all violations described in or contemplated by these Terms of Use. You shall cooperate as fully as reasonably required in the defense of any such claim. Parts Now reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you.

Termination of Use; Modifications

Parts Now may, in its sole and absolute discretion, terminate your Account or your use of our Website at any time, with or without notice to you. You are personally liable for any orders that you place or charges that you incur prior to termination. You may cancel your Account at any time by sending an email to webmaster@partsnow.com. Notwithstanding any other provision of these Terms of Use, Parts Now reserves the right to modify, change, suspend, discontinue, remove or disable access to all or any aspects of our Website or services at any time, with or without prior notice to you. In no event will Parts Now be liable to you or any third party should it exercise such right.

Terms of Use Revisions

Parts Now may at any time revise these Terms of Use by updating this posting. By using our Website, you agree to be bound by any such revisions and should agree to regularly visit this page to determine the then current Terms of Use to which you are bound.

Right to Download

You may only download content displayed on our Website for non-commercial, personal use provided you also retain all copyright, trademark and other proprietary notices contained in the material, do not modify or alter the material and do not copy or post the material on any network computer or broadcast the material in any media. It is strictly prohibited to modify, transmit, distribute, reuse, repost, “frame” or use the content of our Website including the text, PDF files, images, audio and/or video for public or commercial purposes without the prior written permission from an authorized representative of Parts Now. It is strictly prohibited to download the images of the products for sale within our Website.

Proprietary Rights

This Website (including past, present and future versions) and all content (and any derivative works or enhancements of the same) included on or comprising our Website including, without limitation, all layout, text, information, data, software, photographs, illustrations, images, graphs, videos, typefaces, designs, graphics, music, sounds, videos, products, services, technology, interactive features, the “look and feel” of our Website, the compilation, assembly and arrangement of materials and computer code and other material contained on our Website (collectively “content”), is owned, controlled or licensed by or to Parts Now, and such content is protected by copyright, trademark, patent or other intellectual property and proprietary rights and unfair competition laws, and these rights are valid and protected in all forms of media and technologies existing now or developed in the future to the fullest extent possible under applicable laws. All content is copyrighted as a collective work under the U.S. and international copyright laws. Except as expressly provided in these Terms of Use, you may not copy, reproduce, modify, remove, delete, augment, add to, republish, upload, post, transmit, publicly display, encode, translate, distribute or participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the content, in whole or in part, without Part Now’s express prior written consent. Any rights not expressly granted to you in these Terms of Use are expressly reserved by Parts Now. THE USE OF OUR WEBSITE OR ANY PART OF THE SERVICES, EXCEPT AS PERMITTED IN THESE TERMS OF USE, IS STRICTLY PROHIBITED AND MAY INFRINGE ON THE INTELLECTUAL PROPERTY RIGHTS OF PARTS NOW AND OTHERS AND MAY SUBJECT YOU TO CIVIL AND CRIMINAL PENALTIES, INCLUDING POSSIBLE MONETARY DAMAGES, FOR COPYRIGHT INFRINGEMENT.

Parts Now, the Parts Now logo and other trademarks, service marks, graphics and logos used on our Website are the property of their respective owners and are owned by, licensed to, or, where required, used with permission by Parts Now and may not be reproduced, copied, or manipulated in any manner without the express, written approval of the trademark owner. You are granted no right or license with respect to any of such trademarks or other intellectual property rights.

By using our Website, you agree that any information (except for personally identifiable information), materials, suggestions, ideas or comments you send to Parts Now or any other third party using our Website is non-confidential. By submitting any solicited or unsolicited information using our Website, you grant Parts Now an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever to the extent permitted by law.


These Terms of Use constitute the entire agreement between you and Parts Now and governs your use of our Website and services, superseding any prior agreements between you and Parts Now. No Parts Now employee or agent has the authority to vary these Terms of Use. If any part of these Terms of Use is held invalid or unenforceable, that portion shall be construed in a manner consistent with law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. Parts Now’s failure to enforce any right or provisions in these Terms of Use will not constitute a waiver of such or any other right or provision. You may not assign or transfer any of your rights or obligations hereunder, by operation of law or otherwise, without the prior written consent of Parts Now. Any attempt by you to assign or transfer your rights or obligations hereunder without such consent shall be null and of no effect. Parts Now may assign or transfer its rights or obligations hereunder at its sole discretion, without restriction. Subject to the foregoing, these Terms of Use will bind and inure to the benefit of the parties and their successors and permitted assigns.

Our Website and services are controlled, operated and administered by Parts Now from within Dane County, Wisconsin. These Terms of Use have been made in and shall be construed and enforced in accordance with the laws of the State of Wisconsin. Any action to enforce these Terms of Use shall be brought exclusively in the federal or state courts located in Madison, Wisconsin. You hereby irrevocably submit to the exclusive personal jurisdiction of such courts with respect to the subject matter of these Terms of Use. These Terms of Use will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded.

Owner and Operator of Our Website

PHXCO LLC dba Parts Now! is the owner and operator of our Website. Our Website address is www.PartsNow.com. The mailing address for Parts Now headquarters is 434 S Yellowstone Drive, Madison, WI 53719.

Official correspondence concerning our Website must be sent to: webmaster@partsnow.com


Privacy Policy

Last updated: March 4, 2016

Welcome to PartsNow.com. PartsNow.com is an online interactive service operated by PHXCO LLC dba Parts Now! (“Parts Now”, “we”, “us” or “our”). Your privacy is very important to Parts Now. To better protect your rights we have developed a Privacy Policy that covers how we collect, use, disclose, transfer and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions. This Privacy Policy applies to our Website (however accessed and/or used, whether via personal computer, mobile device or otherwise (collectively, “Device”), as well as, any other interactive features, applications or downloads that are operated by us, that are available through our Website or that interact with our Website and post this Privacy Policy (collectively, “Website”).

This Privacy Policy, together with the Terms of Use and Warranty/Return Policy posted on our Website, sets forth the general rules and policies governing your use of our Website. We may update this Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our Website along with the updated Privacy Policy. EACH TIME YOU ACCESS OUR WEBSITE, YOU ARE ACKNOWLEDGING AND ACCEPTING THIS PRIVACY POLICY. YOUR CONTINUED USE OF OUR WEBSITE AFTER CHANGES HAVE BEEN POSTED TO THE PRIVACY POLICY WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGES. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, OR TO ANY CHANGES WE SUBSEQUENTLY MAKE, IMMEDIATELY STOP ACCESSING OUR WEBSITE. THE LEGAL AGREEMENTS SET OUT IN THIS PRIVACY POLICY BETWEEN YOU AND PARTS NOW GOVERN YOUR USE OF THE PRODUCTS AND SERVICES ON OUR WEBSITE.

Collection and Use of Personal Information

Parts Now values the relationship we have with our customers and we are committed to responsible personal information handling practices. Personal information is data that can be used to uniquely identify or contact a specific individual or entity. You may visit our Website and not provide us with any personally identifiable information. However, if you decide to contact Parts Now to, for example, purchase a product from us, request information, order a repair, open a Parts Now account, complete a survey, enter a contest or sweepstakes, submit a rebate or warranty, inquire about products you may already own, provide a product review or other feedback, we may request, allow or otherwise provide you with an opportunity to submit your personally identifiable information to us through our Website. Parts Now and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. We may also combine it with other information to provide and improve our products, services, content and advertising.

The following are some examples of the types of personal information Parts Now may collect: your name, e-mail address, delivery and billing addresses, phone number, contact preferences, credit card information, purchase history and fulfillment information, as well as, certain demographic information about you including your age, gender, purchase preferences and usage frequency.

Here are some examples of how we may use personal information: (1) the personal information you submit is used to carry out your requests and respond to your inquiries submitted on the Website; (2) the personal information we collect allows us to keep you posted on Parts Now’s latest product and services announcements and upcoming events. It also helps us to improve our services, content and advertising; (3) we also use personal information to help us develop, deliver and improve our products, services, content and advertising; (4) from time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions and policies; (5) we may also use personal information for internal purposes such as auditing, data analysis and research to improve Parts Now’s products, services and customer communications; and (6) if you enter into a sweepstake, contest or similar promotion we may use the information you provide to administer those programs.

Collection and Use of Non-Personal Information

We also collect non-personal information and data from various sources. This information, also known as anonymous or aggregate data, is data in a form that does not permit direct association with any specific individual or entity. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we may collect and how we may use it: (1) we may collect information such as occupation, language, zip code, area code, unique device identifier, location, and the time zone where a Parts Now product or service is used so that we can better understand customer behavior and improve our products, services, content and advertising; and (2) we also may collect information regarding customer activities on our Website and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our Website, products and services are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy. If we do combine non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined.

Disclosure to Third Parties

Parts Now shares personal information with third party companies and individuals to facilitate our services (e.g., maintenance services, information processing, managing and enhancing customer data, providing customer service, assessing your interest in our products and services and conducting customer research or satisfaction surveys), to provide services on our behalf, or to help Parts Now market our products and services to customers. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. It may be necessary (by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence) for Parts Now to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our Terms of Use or protect our operations, customers or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party. Your personal information and information about your order and the products you purchase will not be sold to any outside organization for its use in marketing or solicitation without your consent.

Use of Cookies and Other Technologies

Parts Now’s website, online services, interactive applications, email messages and advertisements may use a variety of technologies, now and hereafter devised, that automatically collect certain website usage information whenever you visit or interact with the Website. Website usage information may be collected by various methods, including “cookies” and other technologies. A cookie is a small text file that contains information that can later be read by us to facilitate your access to our Website and personalize your online experience. For example, if you are a registered user of our Website, we will record your user ID in a cookie file on your Device. Also, through the use of a cookie, we may automatically collect information about your online activity on our Website, such as the web pages you visit, the links you click, and the searches you conduct. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies by visiting the Help portion of your browser’s toolbar. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our Website.

These technologies help us better understand user behavior, tell us which parts of our Website people have visited and facilitate and measure the effectiveness of advertisements and web searches. Parts Now and our partners also use cookies and other technologies to remember personal information when you use our Website, online services and applications. Our goal in these cases is to make your experience with Parts Now more convenient and personal. Knowing your user preferences and other information about you helps us provide a customized and more useful shopping experience. Knowing someone using your Device has shopped for a certain product or used a particular service helps us make our advertising and email communications more relevant to your interests. And knowing your contact information, product serial numbers, and information about your Device helps us register your products and provide you with better customer service.

Protection of Personal Information

Your privacy is important to us and Parts Now is very concerned with safeguarding your personal information. We have implemented administrative, technical and physical security measures that we consider reasonable and appropriate to protect against the loss, theft and misuse of the personal information under our control, as well as, against unauthorized access, disclosure, alteration and destruction of such information. Please be advised, however, that while we strive to protect your personal information and privacy, no method of electronic storage is 100% secure; therefore, we cannot guarantee or warrant the security of any information you disclose or transmit to us through our Website or our services and we are not responsible for the theft, destruction or inadvertent disclosure of your personal information.

In the unfortunate event that your “personally identifiable information” (as the term or similar terms are defined by any applicable law requiring notice upon a security breach) is compromised, we may notify you by email, at our sole and absolute discretion, to the last email address that you have provided us in the most expedient time reasonable under the circumstances; provided, however, that delays in notification may occur while we take necessary measures to determine the scope of the breach and restore reasonable integrity to the system as well as for the legitimate needs of law enforcement if notification would impede a criminal investigation. By using our Website and services or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of our Website and services.

From time to time we evaluate new technology for protecting information, and when appropriate, we upgrade our information security systems. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Changing or Deleting Personal Information

Parts Now makes it easy for you to keep your personal information accurate, complete and up to date through the use of our Website. You can help ensure that your contact information and preferences and other personal information is accurate, complete and up to date by logging in to your account, if any. We may retain an archived copy of your records as required by law or for legitimate business purposes. For instructions on changing any of your privacy preferences, accessing your information, updating your information or for any privacy or data-protection related questions, please write to webmaster@partsnow.com.

Opt-Out of Receiving Communications

For our business customers, we will email you our twice-monthly newsletter ImagingNow, and other information about our various products and services we feel may be of interest to you. Only Parts Now (or agents working on behalf of Parts Now and under confidentiality agreements) will send you these direct communications. If you do not want to receive such communications, simply tell us when you give us your personal information.

Safe Shopping Policy

Because your credit card security is a high priority, we have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely. Our Website uses encryption technology, tokenization, to protect your credit card information. Credit card data is not stored at Parts Now.

Choosing a Personal Password

When you create an online account on our Website, you need to select a personal password that you will remember. Your password is case sensitive and must contain a minimum of 6 characters consisting of letters and/or numbers. To maximize your level of protection, you should choose a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your passwords or any account information.

Although we cannot guarantee against any loss, misuse, unauthorized disclosure, alteration or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences.


Identity theft and the practice currently known as “phishing” are of great concern to Parts Now. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information, your account ID, login password or other account or personal information in a non-secure or unsolicited email or telephone communication. For more information about phishing, visit the Federal Trade Commission’s website.


We do not knowingly collect personal information from children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, he or she should contact us at webmaster@partsnow.com. If we become aware that a child under 13 has provided us with personal information without consent, we will delete such information.

Consent to Transfer Information to the United States

Our Website is operated in the United States for users located in the United States. If you are located in the European Union, Canada or elsewhere outside of the United States, please be aware that information we collect will be transferred to and processed in the United States. By using our Website or providing us with any information, you consent to this transfer and processing of information in the United States.

Sole Statement

This Privacy Policy as posted on our Website is the sole statement of our privacy policy with respect to our Website and our services, and no summary, modification, restatement or other version thereof or other privacy statement or policy, in any form, is valid unless and until posted as a new or revised policy for our Website.

Our Commitment to Your Privacy

To make sure your personal information is secured, we communicate our privacy and security guidelines to Parts Now employees, agents and representatives and strictly enforce privacy safeguards within Parts Now.

Privacy Questions

If you have any questions or concerns about Parts Now’s Privacy Policy or data processing, please contact us at the following email address webmaster@partsnow.com.