About Us

Headquartered in Madison, Wis., Parts Now is the largest distributor of printer parts in North America and has embraced and advanced the ever-evolving hard copy imaging industry since the company was founded in 1989.

In addition to printer parts, aftermarket repair parts, copier parts and supplies, production printer parts and computer supplies, Parts Now is also the nation’s largest trainer of printer repair technicians, with classes available at our training center, online or on-site. In addition, our technical support team takes thousands of calls each month helping customers quickly and efficiently solve whatever problems they encounter. 

 

Parts Now — the development of an industry leader

 

Parts Now was born from opportunity nearly 25 years ago.

In 1989, laser printers were state-of-the-art, but replacing broken parts was wasteful and expensive. Even small problems — like a broken gear — required the whole internal assembly be replaced, at a huge cost to the business. That inefficiency spurred an idea for a new venture and Parts Now was born.

Entering a burgeoning market and capitalizing on the industry’s demands, Parts Now grew quickly, strengthened by its reputation for reliable products and exceptional customer service.  Parts Now quickly established relationships with all the major OEM’s. Those relationships remain strong to this day.

As the industry evolved, customers faced multifaceted repair challenges. Parts Now responded with a growing service area and an ever-evolving inventory. The company also built a reputation for helpful technical support and impartial, highly advanced repair education for technicians.

Today’s advancements include the innovative R4 MPS program, offering customers a suite of products that provide cost effective hosting solutions and collection tools that turn data into bottom line dollars.

The next advancement is out there and as the industry looks toward the next 25 years, Parts Now has the knowledge, the resources and the technology to remain the industry leader.