Ah, new technology. Our customers wait in anticipation for the new products to roll out. Faster speeds, added features to make their jobs easier (or more complicated depending on who the end user is). However, like new model vehicles, new model printers can also have their quirks.

It’s time to replace the pickup roller. This should be simple enough, correct? Not necessarily! If you begin by opening the front door and removing all the toner, you’ll quickly discover there is no way to remove this roller from the top of the pickup assembly. You might think you need to tear the printer all the way down to the pickup assembly. Actually, changing the pickup roller is far easier than that.