|
Country: English | French Canadian
|
||
|
Cart:
HP
|
Shop Now! | |||||||||||||||||||||||||
|
Below are answers to some questions that you may find helpful when navigating Shop Now!, Parts Now!’s online ordering website.
Getting Started
The new site looks different. How can I find the information I need?
I used to have a password for your old website—will it work on this site as well? How do I get a password to login to your site? Can I view parts and prices without a password? Searching for Parts
What is the best way to search for parts?
Why does it take several seconds to return a part when I search by part number? When I am looking for a part, sometimes I see the same part listed several times. Why is this? Placing an Order
How late can I place an order?
Do I get a confirmation of my order? Shipping
What do the different shipping methods mean?
Saved Carts
What is the Saved Cart feature for?
Web Site Basics
How do I find the Products Page?
Where is the Training Information? How do I get access to Tech Resources? Where is the Print Management information How do I look up News and Events? Where do I find my Cart information? What is the My Account link and how do I use it? How do I Login / Logout? Why is the system asking me to login again when I did that already? Customer Administration
Overview of how the new web site allows customers to manage multiple users
Managing Carts Managing multiple shipping addresses
Getting Started The site has undergone some upgrades. These are designed to make the site quicker, easier to use and to reduce the number of steps it takes to complete an order. We recommend that you review the Web Site Basics answers for a more thorough review of the site capabilities. If you are a larger organization that wishes to have several people online but still retain control over the ordering process you may also wish to review the new capabilities covered in the Customer Administration area. This will review how this site could help you manage this process efficiently and effectively. Feel free to check out the other answers on this page, the FAQ’s in the various site sections and, if you would like to talk to someone direct, please call your Parts Now! account representative toll free at (800) 886-6688 and let they can coordinate getting you the assistance you desire. Back to top User ID’s and passwords are converted to the new web site on a customer by customer basis. If your information has been converted to the new site, you should have received an email notifying you of such. If you believe you should have been converted to the new site already, or would like to be, please call your Parts Now! account representative toll free at (800) 886-6688 and let them know you would like to have your account activated for our new website. Back to top If you had access to our old website, please see the previous question. If you have never had access to our website before, please take a moment to fill out our online account sign up form, which can be found via the login page. All online account setup requests are processed immediately to give you access to the site as fast as possible. To fill out the sign up form, please click here. Back to top No. In order to see pricing and availability we ask that users please sign-up for an online account. There is no obligation or cost to do so and it only takes a moment. To fill out the sign up form, please click here. Back to top
Searching for Parts
Searching for parts is very easy on the Shop Now! site. In the upper right hand corner of every page is a box that allows you to key in a part number or any portion of the part number. For instance, if you key in RG5-2661, the system will bring back every part number that meets that criteria. If you enter the word “fuser” and then click Search, the system will return all parts that have the word “fuser” in the description, up to 200 items. If you know the type of part you are looking for, you may also click on the “Search by Model” button along the left side of the screen, then choose the printer model and the sub-assembly where the part is located. There are also quick reference links to maintenance kits, fusers, and service manuals here. If you know the part number you are looking for, click on the “Products” link on the blue bar across the screen and access our “Printer Part Search” page. Here you can search by Part Number or by Model and the system will return up to 200 items. Back to top Parts Now! has the largest inventory of printer parts in the industry. That means excellent availability for you, but it also results in a very short wait if your search criteria is open ended. For instance, if you search for “HP”, the system will be processing thousands of items for the part you are looking for. The more specific your search criteria, the fewer items will be returned back and the faster you will be able to find your information. Back to top In addition to carrying a wide range of parts, Parts Now! offers variety when it comes to purchasing options. The various options are color coded on the pages and a description of the item is shown as well. These options are also denoted by the suffix (the last couple of letters or numbers) of the part number. The following is a list of the suffixes you may come across and what they mean: End of Part Number Type of Part -000 New part -000B Refurbished part -AB New exchange - a new part that requires a core return -BB Refurb exchange - a refurbished part that requires a core return -OEM-B Fuser refurbished with OEM upper rollers* -OEM-BB Fuser refurbished with OEM upper rollers that requires a core return* -PN New aftermarket/third party/generic part* -PN-AB New aftermarket/third party/generic part that requires a core return* *If a maintenance kit ends with this suffix, see the table below. Maintenance Kits
End of Part Number Type of Part
-PN Contains new aftermarket/third party/generic parts and is assembled and packaged by Parts Now! -PNO Contains only genuine OEM parts and is assembled and packaged by Parts Now! -B Contains a fuser refurbished with aftermarket/third party/generic parts, when available -OEM-B Contains a fuser refurbished with OEM rollers -OEM-BB Refurb exchange - Contains a refurbished fuser; as well as OEM rollers, and requires a core return Back to top Placing an Order
Orders received by Parts Now! by 6 p.m. CST will be processed and shipped same day. However, due to connection problems or variances, orders submitted near the deadline may not actually be received by 6 p.m. CST. Therefore, we cannot guarantee your order will be received and shipped same day even if you send it prior to 6 p.m. CST. Yes. The system will give you a confirmation number upon successfully submitted an order. An email will be sent out short thereafter that also confirms the order contents and refers back to this same confirmation / order number. This number will be referenced on the invoice and can be used in the Order History and Order Status functions found on the My Account page. Back to top Shipping
Below is a table that shows when your package will arrive depending on which FedEx or UPS shipping method you use. All web orders placed before 6:00 p.m. CST will be shipped same day. FedEx
UPS
Back to top
Products Page
There are two ways to use this page. First, you can place you mouse over the “Products” title on the blue bar towards the top of the web site. The web site will respond by showing you a list of printer manufacturers. If you slide you mouse down over that list, the site will show you different model families for the manufacturer that you are currently over. Slide you mouse over the printer family of your choice and left click and the site will show you a list of all the specific models available on the site. When you click on a model the site will show you the different types of parts available and clicking on type of part, Fusers for instance, will show you the specific part numbers available. If you click on the part number it will take you to the screen where you can see the part in question, if a picture is currently available, and select from the available options that match, whether they be OEM, refurbish, etc. Most parts on the site also have a diagram available that shows the part being used in the appropriate assembly. Simply click on the “Printer Diagram” link to see the picture.
The other way to get to the products page is to left click on the “Products” title on the blue bar. This will take you to the Printer Part Search page. Here, you can elect to search by part number if you know some or all of the part number that you desire, or, you can also search by Model. So, if you wanted to find parts for a HP LaserJet 4200 you would enter “HP LaserJet 4200” into the search window and click on “Search”. Please note that the site tries to make sure that all searches are completed quickly. If a search returns too many records back, the site will limit the response and let you know that there are more records of data than can be accommodated. If your information is not returned from your search, please enter more information so the search can be more specific. Back to top You can access the training opportunities by left clicking on the “Training” title in the blue bar, or by leaving your mouse on top of the “Training” title and letting the system show you the available options. There are course descriptions and class schedules available, a page for class registration, information on accommodations should you be signing up for training at our location and an FAQ. If you can’t find what you need, please don’t hesitate to call your Parts Now! account representative toll free at (800) 886-6688 to get additional assistance. Back to top Parts Now! has some of the brightest minds in the industry working to help you get the information you need quickly and accurately. The Tech Resources page is filled with helpful information that can make your business more profitable. To access this page, left click on the “Tech Resources” title in the blue bar, or leave your mouse on top of the “Tech Resources” title and let the system show you the available options. There are course printer diagrams available and copies of our popular “Service Today” published on the page. There are some handy Quick Reference Guides on many of today’s most popular subjects. The page also includes information on installations for maintenance kits. On the Tech Resources page you can also find a copy of our Fuser Chart guide as well as links for current printer drivers and firmware updates. If for any reason you can’t find what you need, please don’t hesitate to call your Parts Now! account representative toll free at (800) 886-6688 to get additional assistance. Back to top Parts Now! is proud to offer a comprehensive Print Management program to our customers to help you manage your accounts better and maximize your efforts. To access this information, left click on the “Print Management” title in the blue bar, or leave your mouse on top of the “Print Management” title and let the system show you the available options. You can find information on our MPS (Managed Printer Services) program, MPS articles, testimonials and helpful information on MPS and how it can help control printing costs. If for any reason you can’t find what you need, please don’t hesitate to call your Parts Now! account representative toll free at (800) 886-6688 to get additional assistance. Back to top Finally, Parts Now! gives you access to important information about our company. This includes access to our News Releases, articles published by and about our employees and information regarding our upcoming trade show appearances. To access this information, left click on the “News and Events” title in the blue bar, or leave your mouse on top of the “News and Events” title and let the system show you the available options. If you would like additional information about our company, please call your Parts Now! account representative toll free at (800) 886-6688 to get additional assistance. Back to top You can see the contents of your shopping cart at any time by clicking on the “Cart” symbol in the upper right hand corner of the window. If you have not yet logged in, or your login has expired, you will be promoted to enter your user ID and password again. Back to top By clicking on the “My Account” title in the upper right hand corner of the window, you will be taken to the My Account page. From here you can manage your password, your carts including deleting carts and adding items to a cart, checking out, any reporting that you might require regarding Order History, RMS Status or Order Status and access a number of online forms including: Managed Print Solution information, Tech Support questions, Part Quotes, Customer Feedback, Training Registration and information on our Warranty and Return Policy. If you would like additional information on these or other topics please call your Parts Now! account representative toll free at (800) 886-6688. Don’t know who your account rep is? Look on your “My Account” page. Your account representative is listed on the page for you. Back to top If you have not logged in yet, the system will have a link in the upper right hand corner of your screen titled “Login”. Click on this to go to the login screen where you can enter your user ID and password. If you forgot your password, you can click on the “Forgot Password” link. This will prompt you for your user ID and then prompt you for an answer to a security question. If you are able to complete this effort successfully, the system will email you a new password that you will need to change the next time you login. To Logout, simply click on the logout link in the upper right hand corner of the screen. This will log you out of the system and secure all your information. If you have trouble with the login or logout functions at any time, you can call (800) 886-6688 for further assistance. Back to top The system is configured to meet the security requirements of the credit card industry. In an effort to protect your information, you will be logged off after a period of inactivity. It is a good practice to log off the system if you are going to be away from your PC for any length of time to prevent others from seeing your information on your PC monitor from this or any site. To access the site again, just enter your user ID and password and the site will bring you back online. If you have trouble with the login or logout functions at any time, you can call (800) 886-6688 for further assistance. Back to top Overview of how the new web site allows customers to manage multiple users
The web site is set up to allow organizations that have to manage ordering from a number of employees an opportunity to control that process more effectively. The system does this by assigning all users to “roles”. Role types vary in their authority. For instance,
users may be added as a Shopper, which allows them access to part information and availability information.
Shoppers may also enter order demand but cannot approve or check out their
carts. Any order demand placed by a Shopper needs to be approved by a Customer Administrator.
Users may also be setup in an “Accounting” role. In this role, users are able to see RMA’s, Order Statuses, Past Orders or Invoices and are also able to see part information. Users that need access to more functions may be setup in a “Purchaser” role. These users have all the rights of the Shoppers and Accounting roles but are also able to approve their own carts and perform order checkout duties. By default, all users are originally setup by the system as “Purchaser” unless otherwise specified. Finally, users may be setup as Customer Administrators. This role has access to all the same rights as the Purchaser role but also may do user setup. In this process, the Customer Administrator may add, update and delete users as well as assign them to specific roles. If a customer needs a user setup as a Customer Administrator, please call your account rep at (800) 886-6688 for further assistance. Only Parts Now! web administrators can setup a Customer Administrator. Back to top If a user is setup as a Customer Administrator, they will have the ability to see and approve multiple carts from their own orders as well as any orders waiting for processing from other members of their own organization. To see the carts that can be processed, click on “My Account” in the upper right hand corner from any screen. When you are presented the My Account information, select “Manage Carts” towards the middle of the screen. This will bring up any carts that are currently available. The system presents carts complete with the cart name as assigned by the ordering individual. The cart name defaults to the date and time that the cart is saved for convenience. A status is shown for every cart. Carts must be approved before they can be processed. The Administrator can also choose to delete carts, open carts to perform updates or add/delete items to the cart. The Administrator may also combine carts. To combine carts, select the carts that you would like to combine together and then select “Combine”. The system will then combine the contents and quantities into a single cart that can be shipped economically and efficiently. Back to top If a user is setup as a Customer Administrator, they will have the ability to manage shipping addresses for the customer. To perform shipping address maintenance, click on “My Account” in the upper right hand corner from any screen. When you are presented the My Account information, select “Account Information” towards the middle of the screen. This will bring up the screen allowing address maintenance to be performed. Addresses may be named for easy access during check out time. Back to top | |||||||||||||||||||||||||